Team Leader – Customer Service – Chat/Email Process

Vacancy Details:

Essencea Team Leader – Customer Service (WFH)

Job Role:

Responsibilities & Behaviour:

Responsibilities:

1. Handle customer inquiries and provide timely solutions via email, chat, and calls.
2. Provide training to new hires and deliver refresher training to improve performance.
3. Monitor team performance, provide feedback to bottom performers, and ensure quality standards.
4. Manage shrinkage and attrition to optimize team efficiency and productivity.
5. Ensure adherence to company policies and procedures while maintaining high service quality.

Behaviour:

1. Excellent communication skills in English (both written and verbal).
2. Strong leadership abilities to guide a team of 10-15 customer service agents.
3. Attention to detail and ability to resolve customer complaints professionally.
4. Self-motivated, organized, and able to work independently in a remote setting.

How to Apply:

To apply for the Team Leader role at Essencea, follow these steps:

• Click the “Apply Now” button below to submit your application.
• Attach your updated resume and any relevant documentation.
• Ensure that you meet the eligibility criteria.
• If shortlisted, you will be contacted by the recruiting team for the next steps.

About Essencea

Essencea is a forward-thinking company that provides outsourcing and offshoring solutions. As a startup, the company is focused on long-term growth and is dedicated to helping clients achieve greater heights in their business with smart solutions.

Frequently Asked Questions about Essencea Work From Home Jobs

Q1: Can freshers apply for Essencea work-from-home jobs?
A1: Yes, freshers with the right qualifications are encouraged to apply for work-from-home roles at Essencea, particularly in customer service and leadership positions.

Q2: Are there any specific qualifications required for Essencea remote jobs?
A2: A graduate degree is generally preferred. However, specific qualifications will be outlined in the job description.

Q3: How can I apply for Essencea’s work-from-home positions?
A3: To apply, visit Essencea’s official job listing page, submit your application online with your resume and required documents.