About Amazon
Amazon is a global leader in e-commerce, striving to be Earth’s most customer-centric company. With millions of customers worldwide, Amazon is continuously evolving its services and products, offering employees an environment of growth and development. Amazon fosters a culture of innovation and aims to drive global business growth through exceptional talent and dedication.
Culture
At Amazon, we thrive on a culture of innovation, collaboration, and respect. We are committed to being Earth’s Best Employer by hiring exceptional talent, driving success through integrity, and creating a workplace where everyone can contribute to meaningful projects. Whether you’re supporting our customers or driving key initiatives, Amazon’s dynamic environment encourages personal and professional growth.
Position Overview
Amazon is looking for an MHLS Associate (L3) to join our MyHR Live Support team. In this role, you will be responsible for handling HR-related inquiries from Amazon employees worldwide. You’ll contribute directly to ensuring a seamless, efficient HR support experience, managing multiple tasks, and ensuring confidentiality and compliance in all interactions.
Responsibilities
- Handle a high volume of HR-related inquiries via phone and chat.
- Provide real-time solutions, ensuring customer satisfaction and compliance with HR policies.
- Utilize internal tools and resources to resolve issues efficiently.
- Collaborate with various teams to improve policies and process adherence.
- Maintain high performance in KPIs like contact handling time, first contact resolution, and customer satisfaction.
- Manage confidential employee information while adhering to Amazon’s high ethical standards.
Ideal Candidate
Experience:
- 0-10 years of experience in a contact center, customer service, HR, or similar field.
- Strong verbal and written communication skills in English.
- Experience with customer service, critical thinking, and problem-solving.
- Ability to manage multiple tasks in a fast-paced environment.
Education:
- Bachelor’s degree or higher.
Location
Bengaluru, Andhra Pradesh, Telangana, Karnataka, Tamilnadu, Maharashtra, Uttar Pradesh, Delhi, Punjab, Rajasthan, Kerala, West Bengal India (Remote work with limited VCC locations).
Amazon Employee Benefits
- Comprehensive insurance benefits (medical, critical illness, life, accidental).
- Employee Assistance Program and wellness support.
- Parental support, including maternity/paternity leave and adoption assistance.
- Generous retirement benefits, such as provident fund and leave encashment.
- Relocation assistance and mobility benefits.
- Additional benefits including higher education assistance and car lease programs.
How to Apply
Click on the button below to apply directly on Amazon’s official website. Fill in your details, and you’ll receive an email confirmation once your application is submitted.
Contact Us
For any business inquiries or assistance, feel free to reach out to us at the email below. We are happy to help!
Disclaimer: Amazon is an equal opportunity employer, committed to hiring individuals based on skills and qualifications. We do not charge any fees during the recruitment process. Please beware of fraudulent activities and avoid job offers that ask for payments. Ensure you are applying through legitimate Amazon channels.